A seamless ordering process is a critical aspect of an effective fulfillment service. At Phase V, our state-of-the-art, customizable fulfillment technology integrates the ordering process from the time the order is placed to the time the package is delivered to the customer. Here are just a few essential ways our technology works at various stages of the process to make order fulfillment as efficient as possible for your business and your customers.
Stages of the Order Fulfillment Process:
1. Setting Up and Ordering:
We know that some business owners might hesitate to outsource an important part of their business, so Phase V is dedicated to providing secure fulfillment software that protects your business information.
After consulting with you about the relevant aspects of your selling process and receiving your inventory at our warehouse, Phase V’s representatives enter your products’ information into our software’s inventory system using SKUs (stock keeping units). Phase V also sets up a personalized multi-channel “shopping cart integration” system for your business. This system uses our software to integrate your web site’s virtual shopping cart with any number of channels that you use for selling your products, such as Amazon, eBay, Shopify Store or your own company’s website, along with serveral delivery services, such as FedEx, DHL, UPS, USPS, among others!
If you prefer not to use an online shopping cart (for example, if you use a print catalog for marketing your products), Phase V representatives will take your customers’ orders through email, phone, or fax and enter them into the software’s inventory management system.
With this system in place, our representatives are immediately notified when a customer purchases your products through any channel. As soon as the order is received and fulfilled, the product will be removed from your inventory. No matter your preferred inbound and outbound channels and means of doing business, our technology ensures that customers’ orders will be processed quickly, professionally and accurately every time they place an order.
Once a customer makes a purchase, you and your customer have 24/7 access to track the package in real time, from the moment it leaves the warehouse until it reaches its destination. This commitment to transparency in order tracking ensures that both you and the customer stay up to date on orders.
Phase V can handle any returns for your business using a “reverse” flow of the ordering process. As with any standard order, your return shipments can be easily managed and tracked through our software, and your inventory will be updated once the item is returned to the warehouse.
4. Managing Inventory Levels:
No business wants to be out of a product at the time a customer wants to make a purchase. Potential backorder situations can mean lost revenue and opportunities. Our software’s inventory management system, which lets you view and manage inventory levels at any time, ensures that this will not happen to you.
In addition to reflecting your inventory at any given moment, our software system offers a forecasting tool that triggers automated low inventory alerts, letting you know if a product is running low. Phase V’s software also uses reports to notify you of larger issues related to your products. Using up-to-date industry-wide trends and projections, these helpful notifications provide insights about how to stock, reduce, or adapt your inventory.
Phase V’s state of the art fulfillment software solutions can help maximize your selling opportunities. Satisfied customers encountering a convenient and reliable system directly translates into increased sales. Our technology makes sure that customers get exactly what they want as quickly as possible and ensures that they will return to make future purchases. With all of your fulfillment and shipping needs effectively covered by Phase V, you will be able to focus on doing what you do best and growing your business.