The New Year invites renewed business opportunities for all. Warehouse outsourcing might be the perfect fit for you and your restored business mission. Starting in 2016, it could help you save time, energy and money. It can even improve customer service, believe it or not. Make the decision, subcontract your fulfillment services for the competitive advantage that your business was striving for in 2015.
Here’s The Facts: Warehouse Outsourcing:
When a customer purchases a product, they want a 3600 view on their purchase. They want to know that the eCommerce merchant and warehouse are giving priority to their purchase. In fact, buyers want updates, and if they haven’t received an update, they want to know that they can reach informed customer service. Professional fulfillment services save your customers and customer service the hassle of back-and-forth communication, which ends up delaying a customer’s satisfaction.
An experienced fulfillment service has the right technology to meet the demands of eCommerce by using a warehouse management system. Furthermore, warehouse outsourcing is able to perform customer service duties through the necessary forms which are used to regularly download orders from the sales platform and upload universal information using high-tech barcodes for every purchase. So, anyone using the system can easily locate and track purchases.
In a way it’s like providing your customer service with live reporting, order status updates and tracking information. It’s perfect for customer service representatives and your clients, wouldn’t you agree?
Plan Efficiently:
Find a reputable fulfillment service that will go above and beyond your expectations. The right fulfillment service will be a favorable partnership that will support your business efforts no matter size or ability.
Here at Phase V we are always looking for ways to provide quality performance and assistance to meet your business demands. We’ve realized that customers now expect to have a resolution to their questions and concerns any time in the day or night. Lucky for you, we offer multi-lingual contact center services 24/7.
We don’t just answer simple inquiries in regards to location or status updates, we address customer concerns and truly help them decide which products and services will address their needs.
After all, customers are looking for someone that they can rely on. And who better than those that see, feel and work with your products every day. Fulfillment and warehouse outsourcing services are guaranteed to improve your brand’s image and elevate customer service immediately. Contact Phase V to see how we can build loyal customers beyond 2016 and expand your outlook for the future.
