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We Are the Experts in the Tourism Industry
Our inbound call center operates 24 hours per day 365 days per year. Tourism is second nature to our
multi-lingual Telephone Service Representatives because we provide an array of services to nine county tourism bureaus.
Cutting edge technology combined with our strong management team, supervisory staff and Telephone Service
Representatives allow us to build and maintain outstanding relations with the destination travel bureaus.
We have extensive experience with handling the receipt and data entry of reader response leads. We work with
the publications to insure that we can get all reader responses in electronic formats to reduce your costs and
improve accuracy.
Our servers are fully redundant, and are backed up daily and are connected to UPS’s with a 2-hour battery supply.
Backup generators are used if a power outage exceeds 2 hours.
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Convenient, Powerful Web Delivery
Phase V offers unique Internet web response solutions combining computers, the World Wide Web,
live agents, and a product fulfillment center in one seamless package.
Our multi-lingual Telephone Service Representatives are trained in the latest technology which allows
them to move seamlessly between your website and your customized script here at Phase V.
Our data gathering and mining capabilities give you market intelligence which allows you to make excellent
marketing decisions.
Stay ahead of the curve... let us handle your Live Chat 24/7 which allows visitors on your web to engage
in a live, two-way text chat with a trained Phase V representative.
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Tourists Want Destination Information...
Let Phase V Deliver...
At Phase V all inventory is stored in a secure, protected, and fully air-conditioned warehouse facility
linked to our hi-tech Customer Call Center to complete fulfillment solutions.
We download Visitor Guide requests for fulfillment based upon your desired schedules.
We use the direct mail software to minimize your mailing costs. We combine your International mailings with
other clients to take advantage of the USPS’s lowest ISAL rates.
We have state-of-the-art direct mail equipment to meet your needs, including high-speeding ink jet printers,
labeling machines, inserters, folders, sealers, etc.
We handle all your special fulfillment requests such as: media packets, meeting planner kits, special event
packets, trade show shipments, visitor center shipments, etc.
We are experts in the Tourism Fulfillment Industry.
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You Need to Know Where the Visitors Are Coming From... |
Our order entry software includes very specific scripts developed to meet each Visitor Bureau's needs
for gathering & reporting specific information (such as demographic or source information) and includes an
electronic help desk to answer the most commonly asked questions.
Our 24/7 call center is staffed with highly trained multi-lingual Telephone Service Representatives who use
the latest technology which allows them to move seamlessly between your website and your customized script here
at Phase V.
The order entry software records all information in a relational database for marketing analysis and retrieval.
Our reporting software – Crystal Reports – is robust enough to meet all your reporting needs. File and data delivery
to the customer's specifications can be accomplished via e-mail or FTP.
Combine our Call Center, Direct Mail, Warehousing, & Fulfillment services and you have a company that can truly
handle your bureau.
Click Here to go Back to Services.
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