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Customer Service
Organizations looking to the future know that developing the right people and service attitude
is an import as developing the best product.
Our telephone service representatives are highly trained on your products to provide courteous, accurate
and prompt service to your customers. Utilizing our high-speed software system with a variety of look-up
methods, the TSR can instantly call or email. The TSR can track a package at the click of a button to inform
the customer of delivery times.
All TSR activities are logged and are available for reporting purposes to analyze why your customers are
contacting customer service. In addition to in-bound customer service we also provide outbound service when
necessary to contact your customer for a specific reason.
We have multi-lingual people and systems in place to insure outstanding levels of customer service. Our Service
emphasis is on Courtesy, Accuracy, and Promptness.
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Reporting and Analysis
You want an order processing company that is technologically advanced and able to deal with today's
rapidly changing world market. Our software and quick response gives you that lead. Real time activity
reports provide insight into your programs effectiveness, customer and prospect purchasing preferences,
and other demographic information to assist in product and offer positioning.
In our IT department, sophisticated customized reports are developed using Crystal Reports. You will receive
thorough, accurate reports and tracking information for all your orders and inquires on a weekly, monthly or
quarterly schedule.
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Database Management
Your Database of customers and contacts might be one of the most important assets that your company owns.
Are you utilizing this asset to its fullest? Are you keeping it current? If you can’t answer yes to this
question you are in need of our Data Base Maintenance, Data Hygiene Services, and Data Append Services.
Database Maintenance:
We can maintain your database for you on our secure servers, add prospects and additional information via data
input and perform CASS certification for mailing addresses.
Data Hygiene:
We suggest that you NCOA your database on at least an annual basis. This process updates your addresses and matches
addresses to names. This process accesses the USPS move notification file and automatically matches changes in addresses.
Data Append:
Take your in house database and append phone numbers, fax numbers, and email addresses. Make your database work for
you utilizing state of the art technology.
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Mail Orders
Even in today’s sophisticated world of technology there are still customers who want to
order and pay by check. Phase V is set up to accept checks, deposit into your account, data enter
order, and fulfill the next business day.
During the data entry process, addresses are verified against the United States Postal Service C.A.S.S.
certified database, which is updated six times per year to insure the best possible address verification.
In addition we append the zip+ 4 code to the zip code to insure the fastest delivery possible.
Checks are tallied and verified against totals after data entry. Complete audit trails and security are maintained.
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Dealer Locators
Dealer locators are essential for any company with multiple business locations.
Phase V has cutting edge technology to customize and design a script for you. Phase V's
Telephone Service Representatives can handle inbound calls and assist your customers looking for
specific products or services find your nearest locations, branches or outlets.
Get reports showing where customers are looking for you, allowing you to add new stores, offices etc.
in optimal geographic locations.
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