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All customer service stations at Phase V are web-enabled for high speed access and real-time order entry.
We combine telephones, computers, the Internet, and live representatives to give you one seamless package.
Our telephone service representatives are trained in the latest technology which allows them to move seamlessly
between your website and your customized script here at Phase V.
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Our order entry software includes very specific scripts developed to meet individual client needs for gathering
reporting specific information (such as demographic or source information) and includes an electronic help desk
to answer the most commonly asked questions.
Let us handle your Live Chat 24/7 which allows visitors on your web to engage in a live, two-way text chat with
a trained Phase V representative.
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Web-Based Customer Service |
We can support your company’s complete Internet presence for sales, customer service and customer
awareness. Our web-enabled team can be your customer service team as well as - respond to e-mails and
customer inquires.
Our Telephone Service Representatives are highly trained on your products to provide courteous, accurate and
prompt service to your customers.
Phase V has the cutting edge technology to customize and design a script for you. Utilizing this software system
with it's variety of look-up methods, the TSR can instantly place the order or provide superior product support.
The TSR can track a package at the click of a button to inform the customer of delivery times.
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Web-Based Fulfillment
E-COMMERCE IS HERE TO STAY...
Phase V offers unique Internet web response solutions combining computers, the World Wide Web, live agents,
and a product fulfillment center in one seamless package. |
Advantages of E-Business:
Catalog Flexibility
Lower Cost of Doing Business
Unlimited Market Place
Shrinks the Competition Gap
A 24 Hour Store
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Web Design, Hosting, and Maintenance
When you need proven support to develop, manage, and administer your web site, rely on the operational expertise of Phase V.
Our end-to-end e-commerce solutions enable you to leverage the internet as a powerful distribution channel for your products and promotional items.
Phase V can manage your online presence by providing a seamless solution in the delivery of your products and merchandise to your customers.
- E-Commerce, membership management, associations & elections web design
- Website hosting and administration
- Shopping cart implementation
- Search engine optimization
- SSL Certification
- Seamless & secure integration with all credit card processing gateways
- Interactive Text Chat
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E-mail Marketing
It is Not the Wave of the Future; It is Common
Practice
A valuable part of any integrated marketing campaign; e-mail messaging is not only
accepted but is expected.
E-mail marketing enables you to connect with your customers on a regular basis.
Phase V’s skilled professionals will work with you to set up your marketing e-blast
process and provide detailed analysis.
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