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Contact Center Services That Will Change Your Business...
Having the right people with the right experience makes all the difference. Our Telephone Service Representatives are
trained and experienced in the art of excellent customer service and believe in offering our clients only the highest
degree of customer satisfaction.
We live in a 24/7 Internet world. Customers now expect to order or obtain
resolution to an issue at any time day or night. A toll-free number or live chat can trigger an
instant representative response.
Our Telephone Service Representatives are here 24/7 to help your customers decide which of your
products/services address their needs. They are multi-lingual and trained in the latest technology
which allows them to move seamlessly between your website and your customized script in-house at Phase V.
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Market Research THAT COUNTS...
Using the latest technology, Phase V will trim your costs for conducting surveys for customer
satisfaction, product feedback, employee satisfaction, etc.
Our data gathering and mining capabilities give you market intelligence which allows you to make
excellent marketing decisions.
Let us do your next survey. Call us now...
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"GET WITH IT" - Interactive Text Chat |
Voice and text chat are quickly becoming preferred ways of communicating with others online.
“Interactive Text Chat” allows you to open a dialog with one of Phase V’s on-duty Telephone Service
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This is a unique and efficient approach to handling customer/caller concerns, customer service or any
issue requiring more detail on a one-to-one basis.
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WHISTLEBLOWER HOTLINE:
The Sarbanes-Oxley Act requires a system to record and follow up on complaints about internal
accounting controls. Complaints may come from employees, customers or vendors. Many accounting
organizations (e.g.: the AICPA Antifraud Programs and Controls Task Force) recommend that organizations
utilize an external hotline service to receive, analyze and report on complaints.
Here’s where our corporate partner, INTERCEPT (which shares our call center), can help. We can
work with you and establish a confidential hotline for employees, customers or vendors to report expected problems.
Visit INTERCEPT by clicking here.
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Credit card processing means more orders and faster shipments.
We install your credit card merchant number in our software so we can authorize credit card
transactions while your customer is on the phone. This eliminates credit card problems, including fraud.
We settle the credit card transactions daily (before your order is shipped), which transfers
the funds into your bank account.
We provide daily settlement reports. All credit card transactions are completely secure.
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